Shipping & Returns

Before you order

The listed price, availability, quantity, colour, dispatch timing, delivery method and delivery charges are reviewed directly with Candle Galleria before an order is placed. Delivery timelines depend on the destination and the order, so they are confirmed for each order rather than promised here.

Delivery & order review

Review the product name, quantity, listed price, confirmed specifications, destination and final amount in the WhatsApp conversation before paying. Product measurements are shown as recorded and never estimated: a missing value is marked “Not listed,” and where nothing has been recorded, weight and size are confirmed in that conversation.

Damage or incorrect items

If an order arrives damaged or does not match the confirmed order, contact Candle Galleria promptly and keep the product, packaging and clear photographs available for review. The applicable resolution is confirmed directly based on the order and evidence.

Returns

Return eligibility and any costs must be confirmed directly before sending an item back. Do not dispatch a return without receiving the current return instructions and destination from Candle Galleria.

Need order help?

Message Candle Galleria on WhatsApp with your name and order details, or call +92 329 803 9938.